This page is intended to answer any questions about our site and product that you may have. If you cannot find the answer to your question, please feel free to email us at support@helmetzoo.com or call our toll-free number 1-866-896-6063. Thanks for visiting and we look forward to helping you with all your helmet and helmet cover needs!
Q- Are the helmet covers durable?
All of our helmet covers are constructed from the highest quality fabrics and finishings. They are resistant to fading and tearing and have been tested sturdy enough to be worn in all kinds of riding conditions. We are proud to offer only the best helmet covers that can be enjoyed for many years.
Q- How should I clean my helmet cover?
While our helmet covers are durable enough to be tossed in the regular laundry, we suggest that you use warm soapy water and a sponge or cloth and spot clean them; if you need to, you can also submerge them in warm soapy water and hand scrub them.
Q- What kinds of helmets do the helmet covers fit on?
Our helmet covers are designed to fit any make and model of bike, ski, snowboard, skate, equestrian and multi-sport helmets in both child and adult sizes.
Q- Does my new helmet pass safety standards?
All our helmets have been safety tested and cleared by their sports' respective governing bodies.
Q- Can I use a Multi-sport helmet as a ski helmet?
You should have a helmet that is safety tested for the sport you will use the helmet for. Multi-sport helmets are not always tested on ski slopes and therefore should only be used as ski helmets at your own risk.
Q- How long does it take to process my order?
Most orders will be processed and shipped next day, excluding Federal holidays of course. We keep our warehouse stocked and ready to deliver!
Q- When can I expect to receive my helmet cover?
Most orders int he Continental US should arive within 3-5 business days. Orders from Hawaii, Alaska or other countries may require a longer shipping time. If you need a specific Estimated Time of Arrival for international shipments, please feel free to contact us with your order and we will provide you with the most accurate information we receive.
Q- Will my helmet and helmet cover arrive in the same shipment?
Generally your helmet and helmet cover will arrive in separate shipments. We house our helmets in a separate warehouse from our helmet covers and while they will be shipped on the same day, they will typically be in different packages.
Q- Do you ship internationally?
Yes. For information on international shipping costs and the ETA, please contact us.
Q- Do you ship to APO's?
Absolutely. We respect the difficulty our troops have in ordering from bases stationed around the world and are happy to accomodate your shipping needs. For specific prices on APO shipping, please contact us directly.
Q- Do you offer expedited shipping?
Absolutely. We understand that sometimes having your new helmet and helmet cover arrive for a birthday or other special occasion is important. Therefore, please contact us if you need expedited shipping and we can provide you with the cost based on your needs.
Q- What is your return/refund policy?
Any helmet or helmet cover can be returned for a full refund, less shipping and handling, within 30 days of purchase. Please contact us if you need to return a helmet or helmet cover.
If you have a question that has not been addressed here, please feel free to call us toll-free at 1-888-896-6063 or email us and we will get all your questions answered. Also, each email we receive with a question not addressed on the website will qualify to receive a special surprise! So please, let us know how we can make your experience at HelmetZoo.com better! Thanks for visiting!
